1.) ACCEPTANCE
2.) PRODUCTS AND NON STICK WARRANTY
3.) ORDER
4.) PAYMENT
5.) PRICING AND BILLING
6.) DELIVERY
7.) CANCELLATION
8.) RETURNS AND REFUND POLICY - SUPPLIERS
9.) PRIVACY POLICY
10.) OUR WARRANTIES - Security
11.) PCI COMPLIANCE
12.) RESPONSIBILITY
13.) CONTACT INFORMATION
1.) ACCEPTANCE
When the customer orders from the web store, they acknowledges to know the particular terms of sale mentioned on the page and accepts them unreservedly. The hereby general terms of sale govern the contractual relations between CulinaryCookware and the customer. They are applicable in particular to the terms of order, of payment, of delivery and of the control of the possible returns of products ordered by the customer.
2.) PRODUCTS AND NON STICK WARRANTY
The photographs and the texts describing the products are not part of the contractual field. In case of presence of mistakes, they shall not engage the responsibility of CulinaryCookware. The customer always has the ability to get in touch with CulinaryCookware to get additional information on the products presented by sending us a message.
These are not display products, these are commercial working products, some of which are hand crafted (copper-ware etc.) – as a result, imperfections that do not affect the correct function of the item are not unexpected
Most of the products sold by CulinaryCookware to its’ customers are available in stock. The availability of the products indicated on the site is only indicative. In case they are temporarily out of stock, we will tell you the expected delay of supplying the ordered product and we will ship the backordered item once restocked at no additional shipping charge. (Continental USA only)
NON STICK COATED PRODUCTS - LIMITED WARRANTY - Matfer warranties all non stick products against material and workmanship for a period of 90 days after proof of purchase. The warranty is voided if abrasive cleaners, steel wool, bleach, scouring pads or metal utensils are used. NEVER preheat or leave the product on flame or heat when empty as this will damage the surface and void the warranty.
3.) ORDER
An acknowledgement of receipt confirming your order will be automatically e-mailed to you. CulinaryCookware reserves the right to cancel any order of a customer with whom there has been a dispute concerning a prior order. Any information given by the customer when ordering binds him; CulinaryCookware shall not be held for responsible for the consequences of mistakes concerning the wording of the details of the consignee of the products or of the debtor of the order.
4.) PAYMENT
General Information:
Items must be paid in full the day of the order. The order validated by the customer will be considered effective when the authorized banking payment center send their acceptance. In case of refusal from the center, the order will be cancelled.
Online payment by credit card:
The banking information related to the customer (card numbers or expiring dates) are coded by the SSL system and then treated by our financial partners, Moneris and PayPal Therefore buying an item with the CulinaryCookware site is completely safe.
5.) PRICING AND BILLING
The prices indicated in the order confirmation by the company CulinaryCookware include the prices of products, expressed in U.S Dollars and are current at the time of the transaction as well as the expenses of packaging and transport except where otherwise stated, requests for expedited, special services or non Continental USA shipping is subject to additional charges. For countries outside Canada, sales are made without tax.
6.) DELIVERY
Place and delay:
The delivery of our products is carried by our partner carriers in all countries served. The products are delivered at the address of delivery indicated by the customer on his/her order form. If the customer is absent, a delivery notification from the carrier will be placed in the mailbox and will invite the customer to get in touch with the carrier to arrange a later delivery of the parcel or to pick it up at the nearest carriers office.
Delivery by the Courier services:
The parcels are delivered between 3 and 10 days for any order made before 2 pm Eastern Standard, on the condition that the products are available. The possible delays shall not grant the customer the right to claim CulinaryCookware for damages. In all cases, delivery on time can occur only if the buyer is up to date in his obligations towards the seller. It is agreed to consider as events of "Force Majeure" relieving CulinaryCookware from its delivery liabilities: wars, riots, fires, strikes, accidents, and the impossibilities to be supplied or any other causes that are not under the control of the seller.
7.) CANCELLATION
Orders may only be cancelled in writing either by fax or email.
Orders that have already been shipped may not be cancelled.
Refusal of shipped orders or return of shipped orders for any reason will be subject to the RETURNS AND REFUND POLICY
8.) RETURNS AND REFUND POLICY - SUPPLIERS
Suppliers warehouse and ship all orders, as a result it is the supplier who dictates the return policy and has final right of refusal on all return issues. Claims of damage, defect or error must be made within 48 hours after receiving your order. Claims of freight damaged items must be made to the freight carrier. We will be happy to assist you in making your claim. We do not have an exchange policy. Returns of non-defective items must be made within 10 days after receiving the items, in its original packaging, unused and in sale-able condition. Defective items will be repaired or replaced at the suppliers discretion. Used equipment is not returnable. Shipping costs (the cost to ship the item(s) regardless of any discounted or free shipping offers) are not refundable. Small order fees are not refundable. Special order, electric machines and discontinued items are NOT returnable - this includes all items from Martellato which are not returnable due to their shipment from Italy directly. For other items please check with us BEFORE ordering to determine if item is returnable. A Return Authorization (RA) number must be obtained prior to returning any item, and return freight prepaid by the customer. A restocking fee will be charged and are shown below. Return shipping instructions will be provided. No returns will be accepted after 15 days. Credit card refunds will be processed to the original credit card.
Restocking fees applicable by supplier:
Matfer, Sasa Demarle - 20%
Tellier, Imperia - 30%
9.) PRIVACY POLICY
Culinary Cookware is very concerned about your privacy. Our shopping cart uses SSL technology which encrypts your personal information, including your credit card data and prevents it from being intercepted over the Internet. We will never sell or share your personal information, including your e-mail address, to other companies for any reason, except as required by law. Our shopping cart uses cookies to keep track of your stay at our store. The cookie does not gather information from your computer or profile your system. The cookie just tracks your purchase. That's all it does! If you don't feel comfortable sending your credit card information over the Internet or if you just don't want to accept any cookies, you can click the "I'd Rather Have You Call Me For My Card Number" button on the check out form. We will then call you as soon as possible to complete your order. Or you can call us toll-free at 1-800-305-5415. The shopping cart check out form is the only place on our site that we collect personal information about you. We use the information we collect to track your visit, process and ship your order, and to be able to contact you if you request it or if we have questions about your order. We do not track your visits by name, only by general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to let us improve our web site and better serve you. We use a third party for credit card processing, verification and in some cases, to drop ship merchandise. We do not store your credit card information on our server, it is erased as soon as we receive your order via SSL technology. We will never send your credit card number by e-mail. We treat our data as assets that must be protected against loss and unauthorized access. Access to customer information is limited to those employees who have a legitimate business need for that information Since we do not store your personal information on our site, there is no reason for you request to have it deleted or changed.
10.) OUR WARRANTIES
Secured Payment:
The security of your payment is one of our main concerns. That is why all your transactions on CulinaryCookware are made using in a secured protocol. All the personal data transmitted by our secured server are encrypted before being sent through internet.
Our security system:
The banking information of our customers concerning the card numbers or the expiring dates is coded by the SSL system and then it is treated by our financial partners, Moneris and PayPal. The information does not pass through the site CulinaryCookware. Moneris and PayPal, alone, have access to the information. CulinaryCookware has chosen the SSL (Secure Socket Layer) system used by today's leading e-businesses.
You will find our Godaddy SSL certificate on the checkout page which can be clicked on to validate this sites compliance.
11.) PCI COMPLIANCE
The Payment Card Industry Data Security Standard is a worldwide information security standard assembled by the Payment Card Industry Security Standards Council (PCI SSC). The standard was created to help organizations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise.
The standard applies to all organizations which hold, process, or pass cardholder information from any card branded with the logo of one of the card brands.
We adhere to this protocol, you will find our certificate of compliance on all website pages in the form of a Trustwave Trusted Commerce symbol which can be clicked on to validate this sites compliance.
General terms of sale:
The hereby general terms of sale are only applicable to the products sold in the shop of CulinaryCookware as well as to individuals and professionals ordering in the shop.
12.) RESPONSIBILITY
Damages caused by the products on sale: The CulinaryCookware shall not be held responsible for the damages of any kind, either material or immaterial or corporal that could result from misuse or dysfunction of the products on sale.
Please Note:
All Goods Ship Directly From The Matfer Bourgeat USA Warehouse Located in Van Nuys, California or other suppliers located throughout the USA
